최종적으로 기술자가 파견되어 라인의 어디쯤인가를 수리 후 문제가 해결되어 (Alarm clear) 접속이 가능해졌습니다.

저야 뭐... 티켓 생성하고 중간중간 상황을 업데이트 해 달라고 조르다가

시간이 지체될것 같으면 우선순위를 높여달라는 요청,, 요 정도인데

라인 문제가 생기면 많게는 수백번의 verizon 내의 의견 교환(Entry)이 이루어집니다.

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Acknowledge TicketAugust 30 2023 18:35:14 GMT

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Ticket Status: WORKING

Entry 107

Alarm clear, acknowledging R NAD

Dispatch StatusAugust 30 2023 18:29:25 GMT

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Ticket Status: WORKING

Entry 104

WR ID:2114614114; Technician has arrived at the Work Request location. STATUS:Onsite; REASON: ; TECH:JOHNSON,IAN; TECH RT:Design and Engineering; ACT DT:2023-08-30 17:30:00.0;
Dispatch Status set to true

Add CommentAugust 30 2023 18:29:21 GMT

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Ticket Status: WORKING

Entry 101

##### This activity was copied from the parent ticket. #####

START activity added to master ticket 2023083018152 on 2023-08-30 18:29:13 by ETMS ADMIN.
New State/Status of master ticket is OPEN, WORKING.
WR ID:2114614114; Technician has arrived at the Work Request location. STATUS:Onsite; REASON: ; TECH:JOHNSON,IAN; TECH RT:Design and Engineering; ACT DT:2023-08-30 17:30:00.0

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Update CustomerAugust 30 2023 16:05:23 GMT

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Ticket Status: WORKING

Entry 85

Hi Customer,
> We are seeing circuit is down
> Circuit is part of higher level network to network interface issue
> We have engaged our backbone team to isolate the issue further.
> There is no Transport in PIP's circuit path per transport. Backbone team are currently working on the issue to isolate it.
> We are now awaiting for the latest update from them. We will continue to closely monitor the latest updates regarding the repair will be shared once available.
Next Plan of Action: We will now follow up with backbone and will share you further update once its available.
Please utilize VEC Portal at https://enterprisecenter.verizon.com for any additional requests or questions.
Thank you,
Karthik Srinivasa- Tier 1 Engineer.

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Ticket Status: TO BE WRKD

Hello,

Please be informed that following fault isolation we have confirmed that your service is being impacted by an infrastructure issue which is impacting multiple customers.

Restoration efforts are already underway and this event is being managed at the highest level of escalation within Verizon. We will make every effort to restore services by rerouting traffic to alternate paths if this option is available to us.

We will continue to keep your ticket updated with new information which is viewable via our online tools, where you can also provide us any additional information and feedback.

We apologize for any disruption you may be experiencing on your service.

Thank you,
Verizon.

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🔝 <-- 이후의 진행상황.

야문이 접속이 안되기에 서버와 장비들을 확인, 이상무라 판단 후

미 동부시간 오전 9시경에 라인 접속 불가 트러블 티켓을 생성함