Your circuit has been part of higher level outage, We are seeing the circuit is down. It is a part of higher level Network to Network Interface issues. Our backbone team engaged our transport team to isolate the issue further, Our transport team engaged the Local carrier to isolate the issue, Per local carrier they are aware of a Major outage in NYC. and advised their Field engineer are investigating the cause of an outage at this time and will provide updates once available. more updated to follow. No estimate time available at this moment.

Next Plan of Action: We will continue to monitor the circuits, there are no actions required from you at this time. Next update will be provided as soon as new information has been received.

##### This activity was copied from the parent ticket. #####

UPDATE CUST activity added to master ticket 2024061022760 on 2024-06-10 22:50:35 by ETMS ADMIN.
Contact Method: Update online (ebonding/chat/CNAD)

Dear Verizon Customer,

Your circuit has been part of higher level outage, We are seeing the circuit is down. It is a part of higher level Network to Network Interface issues. Our backbone team engaged our transport team to isolate the issue further, Our transport team engaged the Local carrier to isolate the issue, Per local carrier they are aware of a Major outage in NYC. and advised their Field engineer are investigating the cause of an outage at this time and will provide updates once available. more updated to follow. No estimate time available at this moment.

Next Plan of Action: We will continue to monitor the circuits, there are no actions required from you at this time. Next update will be provided as soon as new information has been received.


Thank you,

Jayson Carillo

We have determined that your site is possibly affected by an outage in your area impacting multiple locations. The isolation process is still underway and the cause is not yet determined. Once further information is available you will be updated accordingly via the ticket.

Hello,

Please be informed that following fault isolation we have confirmed that your service is being impacted by an infrastructure issue which is impacting multiple customers.

Restoration efforts are already underway and this event is being managed at the highest level of escalation within Verizon. We will make every effort to restore services by rerouting traffic to alternate paths if this option is available to us.

We will continue to keep your ticket updated with new information which is viewable via our online tools, where you can also provide us any additional information and feedback.

We apologize for any disruption you may be experiencing on your service.

Thank you,
Verizon.

INT ESCALATION released.

Automatically releasing suspended escalation as destination workgroup is inside business hours.
INT ESCALATION released.

Hello,

Please be informed that following fault isolation we have confirmed that your service is being impacted by an infrastructure issue which is impacting multiple customers.

Restoration efforts are already underway and this event is being managed at the highest level of escalation within Verizon. We will make every effort to restore services by rerouting traffic to alternate paths if this option is available to us.

We will continue to keep your ticket updated with new information which is viewable via our online tools, where you can also provide us any additional information and feedback.

We apologize for any disruption you may be experiencing on your service.

Thank you,
Verizon.

Dear,

Please be informed that as of 2024-06-10 at 21:23 GMT the Tier 1 team is currently conducting an analysis and validation of the priority 1 "down hard" incident ticket 2024061022481 for your service at BAYSIDE, NY, US. Please note that power and equipment is verified on-site.

This is to acknowledge your comment that you shared the Summary. Please be advised that we have passed information to our repair team for further proceeding. As of now we are waiting for the update. If you are facing the issue, we request you to update us by calling the service desk at 1-800-444-1111 for any additional requests or questions.

We are sorry for any disruption you may be experiencing on your service.

Thank you,

Verizon


If we have misinterpreted your request please let us know by updating the ticket with the comment "#ACT" and we will take corrective action. Please only use the #ACT format when our response indicates that we've misunderstood your request.

PROGRESS UPDATE REQUESTED
UserId: XXX
Entered By: Jeong
Email: xxx@hotmail.com

Contact Method: Update online (ebonding/chat/CNAD) - with Email

Dear ,

Good Day! This is in reference to the circuit located in BAYSIDE, NEW YORK.

We apologize for the inconvenience caused due to service disruptions. This is to acknowledge your comment that you shared Summary. Please be advised that we have passed information to our repair team for further proceeding. As of now we are waiting for the update.

Rest assured, We will provide updates once available.

If you are facing the issue, we request you to update us by calling the service desk at 1-800-444-1111 for any additional requests or questions. You can access the Verizon's Online Portal (VEC https://enterprisecenter.verizon.com/) portal. Your patience is appreciated.

Thank you for choosing Verizon!
Saurabh
Verizon Service Desk